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Last Updated: 03/08/2023

As an FFL we can only follow federal law, and only ship to other FFLs. If you place an order you must contact us with your dealers FFL information.
By using our site, using payment links, checking out, and providing your payment information, along with sending of funds you agree to our terms and conditions, along with our privacy policy, and agree to our cancellations, refunds, returns, and chargeback (dispute) policies. Any policy is at our sole discretion and may be denied or altered at any time. 

Abusive or profane language will allow us to terminate our communications with you. We work diligently to provide quality service and respect is paramount in our operations. 

Using our products in negligence or against manufacturer recommendation is solely on the end user.

FFL & Administration Information: (616) 263-6512 -  65 W State Rd, Newaygo MI 49337 - No customer pickups, walk-ins, or instore returns of online purchases without prior permission!

An item I want is not in stock. Can I backorder or preorder this item?
Please contact us regarding your request and we will see if we can accommodate. Unfortunately, we won't be able to satisfy each of these requests. If we can work with you and allow the pre order we will.  If the item is listed as "In Stock" and says "Backorder" in the title, its available to be Pre -Ordered. We are not able to provide ETA's on preorders. 

Items that are cancelled under pre-order will incur a 5٪ to 25% charge depending on the item.  We do not provide ETAs for these items due to the supply chain volatility. 

If the pre order is cancelled for our direct mistake, or being discontinued from the manufacturer there will be no charge.

Do you ship international?
Due to Covid, and lack of payment processing we are no longer shipping internationally. We suggest looking into a licensed exporter or freight forwarder.  

Unfortunately, these terms are not negotiable as the ATF/ITAR mandates our policies. 

Customers and/or Users must be at least 18 years of age to purchase any item from PETES PILLARS LLC . Customers and/or Users must be of legal age to own any items ordered. Customers and/or Users must be at least 21 years of age if purchasing a handgun or ATF-defined “OTHER” firearm (including, but not limited to, frames, pistol-grip shotguns, and stripped receivers) OR ammunition or ammunition components for use in handguns. PETES PILLARS LLC may request a copy of your state identification, law enforcement credentials, or a firearm owner identification card (such as a FOID or FID) before shipping your order.

Customers utlizing our site agree to all terms and condition and policies. 

Customers and/or Users are responsible for checking all local laws before ordering or using any item from PETES PILLARS LLC Customers and/or Users are responsible for complying with all firearms laws in their area. Customers and/or users agree that if they purchase a firearm and do not have proper credentials to own it in their state or if the item is not state complaint they will cover all return shipping cost and return restocking fees.

What is your Cancellation Policy. 
We have all bought something before an needed to cancel. Usually this is not a problem up until our card processor has settled our transactions. We do work hard to ship fast, so we will make every attempt to cancel with no charges incurred. Once an item ships the item cannot be cancelled and it becomes a return which may have shipping charges or value deductions.  The best course of action is to keep the item in good like new condition so it can be sent back.  
Items that are cancelled will incur a 5٪ to 25% charge depending on the uniqueness of the item. 
If the  order is cancelled for our direct mistake prior to our card processor settling, such as an inventory or pricing error there will be no charge. 

If the order is kept open, it then cancelled past card processor settlement, the cancellation will be considered as a "pre-order" or backorder, and incur a processing charge, and our pre order policy will apply. 

Returns

What is your Return/Refund policy. 
Our return policy is pretty straight forward and simple once you break it down: If its our fault and our mistake we will own it and take care of it. 
If its yours, we ask the same. Returns are limited to 30 days. In most cases, buyer will be required to pay return shipping. 

Returns must be approved/tracking sent to orders@petespillars.com,  ship adequately packaged and shipped with tracking.
We suggest USPS or UPS for returns. With inbound FedEx we have experienced many service interruption's. 

Return Address:

65 W State Road, 
Unit D
Newaygo MI 49337

We cannot be responsible for lost return shipments, mis-sent or missed delivered returns. We are unable to pick up items from local hubs. If these items are returned please check the address and resend. Returns sent postage due will be deducted from the refund amount or refused.

Example: We sent a damaged item or the wrong item. We will replace the item as we see appropriate. This will require
the incorrect item be sent back, it is at our sole discretion whether we cover shipping or require the buyer to.  
We also may have  the manufacturer send out missing pieces
Example : You ordered a part and no longer want it. We ask you cover the shipping back to us. Buyer is required to pay for shipping.
Example: Item you purchase has the wrong component as part of a kit. Manufacturer sends the part to you directly. We consider this resolved, and for anything additional we would ask you to cover the shipping. Buyer is required to pay for return shipping.
Example: Item you purchase has the wrong component, as part of the kit, you want a brand new kit instead of the missing part sent, we ask you pay shipping. Buyer pays shipping. 
Example: you want the manufacturer to inspect a potentially defective item. We ask you pay shipping. Buyer pays shipping. If we find a defect, at our discretion we may reimburse shipping, and cover the return shipping to the buyer. 

We do not offer refunds without a return and no refunds will be issued outside the policy for any reason. We may at our discretion offer site credit instead of credit original payment method. 
Items that have a different return policy:
Firearms - Sales Final
Ammo - Sales Final
Devcon - Sales Final
Magazines-  50%
Barrels - 50%

We know sometimes things happen and the truth is returns are expensive and time consuming for both parties.  This is why we work so hard on providing accurate listings.

If an item was shipped via Free Shipping or Priority/Expedited and it is returned we may deduct shipping from the return. Expedited orders and shipping charges are not refundable.  Returned barrels may have have up to a 50% return. Returned magazines will have a 50% charge. We may waive this charge if an additional order is placed. If all orders are returned we may deduct charges from the total amount returned for shipping expenses

For barrel defects we recommend reaching out directly to the manufacturer for warranty. Outside of our return policy all barrels will be subject to the manufacturers warranty.

Our manufacturers may have policies that supersede ours, which case you may need to coordinate with the manufacturer.

Any DEVCON product, will not be offered any guarantee or warranty as these are highly sensitive to environment and the application process. 

We reserve the right to refuse any return for any reason.

​Customers and/or Users must be at least 18 years of age to purchase any item from PETES PILLARS LLC .  Customers and/or Users must be of legal age to own any items ordered. Customers and/or Users must be at least 21 years of age if purchasing a handgun or ATF-defined “OTHER” firearm (including, but not limited to, frames, pistol-grip shotguns, and stripped receivers) OR ammunition or ammunition components for use in handguns. PETES PILLARS LLC may request a copy of your state identification, law enforcement credentials, or a firearm owner identification card (such as a FOID or FID) before shipping your order. Customers and/or Users are responsible for checking all local laws before ordering or using any item from PETES PILLARS LLC Customers and/or Users are responsible for complying with all firearms laws in their area. Customers and/or users agree that if they purchase a firearm or item and do not have proper credentials to own it in their state or if the item is not state complaint they will cover all return shipping cost and return restocking fees. Customers and/or Users are to notify us immediately should you have any concerns about the legality of any product you have ordered. Any customer making a purchase through us agrees to follow all manufacturer safety instructions and to only use the product(s) in a safe manner in an approved area for a legal purpose. Customers and/or Users assume all responsibility for the legality of a specific item when you purchase it. Customers and/or Users must provide a valid contact phone number with any order placed. PETES PILLARS LLC may contact you at the provided phone number before processing any order. Customers and/or Users are responsible for payment for all orders placed through this online system. If you are not sure if you want something, please do not order it. When making a purchase from PETES PILLARS LLC Customers and/or Users agree they are not prohibited by Federal or State law, or local ordinance, from receiving firearms or ammunition, or ammunition components, of any kind. Customers and/or Users agree they are the actual transferee/buyer of the firearm(s) being purchased. Customers and/or Users agree they are not a fugitive from justice. Customers and/or Users agree they are not an alien illegally in the United States. Customers and/or Users agree they have never renounced United States citizenship. Customers and/or Users agree they are not currently on Federal NICS or State agency DELAY/DENIED status regarding your most recent attempt to purchase a firearm. Customers and/or Users agree they have not been convicted in any court of a felony, or any other crime, for which the judge could have imprisoned you for more than one year. Customers and/or Users agree they are not under indictment for a felony, or any other crime that a judge could imprison them for. Customers and/or Users agree they have not been convicted in any court of a misdemeanor crime of domestic violence. Customers and/or Users agree they are not subject to a court order restraining you from stalking, harassing, or threatening anyone. Customers and/or Users agree they have not been discharged from the Armed Forces under dishonorable conditions. Customers and/or Users agree they have never been adjudicated mentally defective or have not been committed to a mental institution. Customers and/or Users agree they are not an unlawful user of, or addicted to, marijuana or any depressant, stimulant, narcotic drug, or any other controlled substance. Customers and/or Users understand that cleaning, handling, or discharging firearms, ammunition or ammunition components may cause exposure to lead and they hold PETES PILLARS LLC harmless and assume all responsibility for any lead exposure. Please ask any and all questions before buying.

Never work on a loaded firearm. Always follow safe practices and ensure the fire arm is unloaded before beginning any work.

Customers and/or Users are to notify us immediately should you have any concerns about the legality of any product you have ordered. Any customer making a purchase through us agrees to follow all manufacturer safety instructions and to only use the product(s) in a safe manner in an approved area for a legal purpose. Customers and/or Users assume all responsibility for the legality of a specific item when you purchase it.

Customers and/or Users must provide a valid contact phone number with any order placed. PETES PILLARS LLC may contact you at the provided phone number before processing any order. Customers and/or Users are responsible for payment for all orders placed through this online system. If you are not sure if you want something, please do not order it.

When making a purchase from PETES PILLARS LLC Customers and/or Users agree they are not prohibited by Federal or State law, or local ordinance, from receiving firearms or ammunition, or ammunition components, of any kind. Customers and/or Users agree they are the actual transferee/buyer of the firearm(s) being purchased. Customers and/or Users agree they are not a fugitive from justice. Customers and/or Users agree they are not an alien illegally in the United States. Customers and/or Users agree they have never renounced United States citizenship. Customers and/or Users agree they are not currently on Federal NICS or State agency DELAY/DENIED status regarding your most recent attempt to purchase a firearm. Customers and/or Users agree they have not been convicted in any court of a felony, or any other crime, for which the judge could have imprisoned you for more than one year. Customers and/or Users agree they are not under indictment for a felony, or any other crime that a judge could imprison them for. Customers and/or Users agree they have not been convicted in any court of a misdemeanor crime of domestic violence. Customers and/or Users agree they are not subject to a court order restraining you from stalking, harassing, or threatening anyone. Customers and/or Users agree they have not been discharged from the Armed Forces under dishonorable conditions. Customers and/or Users agree they have never been adjudicated mentally defective or have not been committed to a mental institution. Customers and/or Users agree they are not an unlawful user of, or addicted to, marijuana or any depressant, stimulant, narcotic drug, or any other controlled substance.

Customers and/or Users understand that cleaning, handling, or discharging firearms, ammunition or ammunition components may cause exposure to lead and they hold PETES PILLARS LLC harmless and assume all responsibility for any lead exposure.