ORDERS & FULFILLMENT
SHIPPING & RETURNS
We want your order on its way, not sitting in our warehouse.
We work to get orders moving quickly, although occasional delays happen. Here's what to know before and after you order.
Shipping
Shipping options, timing, and order questions.
How quickly do you ship orders?
We ship five days a week, Monday through Friday, and are closed on postal holidays. Most in-stock orders placed by 3:00 p.m. Eastern on days we're open ship that same day. We do our best to keep orders moving, but that's our typical pace, not a guarantee. Occasionally an order needs extra time, and shipping and delivery dates can vary.
Can I choose expedited shipping?
Yes, when available at checkout you may select Free or Prioritize shipping. Priority shipping can bump your order to the top of our queue, and it can shorten transit time, but it does not guarantee a processing date or arrival date. If you need next day or air expedited service, reach out to us.
What if I have a question about my order?
We're happy to look into it. If your order hasn't shipped or something doesn't look right, contact us with your order number and we'll share the information available.
Returns & Warranties
Return eligibility, restocking fees, and warranty assistance.
What is your 30-day return policy?
We accept return requests within 30 days of delivery for eligible items in their original condition with original packaging unopened. Please contact us before sending anything back so we can review the request and provide return instructions. Applicable consumer rights are not affected. Read our Full Policy.
Is there a restocking fee?
Some returns may be subject to a restocking fee, depending on the item and circumstances. We'll let you know if a fee applies when reviewing your return request.
What if I need warranty support?
Warranty claims are handled through the product manufacturer under its warranty terms. If it's a Pete's Pillars-manufactured product, reach out to us. If your order arrives damaged or contains the wrong item, please let us know so we can review what happened.
Availability & Restricted Items
Stock status, preorders, restrictions, and FFL shipments.
When will an out-of-stock product be available again?
We don't provide estimated restock dates or lead times. For an item you're interested in, use the back-in-stock notification option on its product page to request an alert when it's available again.
Can I preorder an out-of-stock item?
No. We don't accept preorders. Items shown as out of stock aren't available for advance purchase.
Are there restrictions on shipping certain products?
Yes. Some magazines and other regulated items cannot be shipped to certain destinations. Please check applicable laws before ordering; we may decline or cancel orders we cannot lawfully fulfill. Restricted-magazine orders canceled for legal compliance may be subject to a 20% restocking fee where permitted by law. We don't substitute compliant magazines or issue separate credits for restricted magazines included with a product. If you believe you qualify for an exemption, contact us before ordering so we can review your documentation.
How are FFL-required items shipped?
Items requiring an FFL transfer ship only to an eligible Federal Firearms License (FFL) dealer. Please have your FFL email us their FFL, and FFL-required items aren't available for return.
Still have questions?
We're happy to help with your order or shipping questions.