Terms: 
By using our site, using payment links, checking out, and providing your payment information, along with sending of funds you agree to our terms and conditions, along with our privacy policy, and agree to our cancellations, preorder, refunds, returns, and chargeback (dispute) policies. Any policy is at our sole discretion and may be denied or altered at any time. 

Abusive or profane language will allow us to terminate our communications with you. We work diligently to provide quality service and respect is paramount in our operations. 
Using our products in negligence or against manufacturer recommendation is solely on the end user. 

An item I want is not in stock. Can I backorder or preorder this item?
Please contact us regarding your request and we will see if we can accommodate. Unfortunately, we won't be able to satisfy each of these requests. If we can work with you and allow the pre order we will.  If the item is listed as "In Stock" and says "Pre Order" in the title, its available to be Pre -Ordered. We are not able to provide ETA's on preorders. We may as a courtesy provide estimates, that are not guaranteed. If this is available. We will put it in the listing. 

Items that are cancelled under pre-order will incur a 5٪ to 25% charge depending on the item.  We do not provide ETAs for these items due to the supply chain volatility. 

If the pre order is cancelled for our direct mistake, or being discontinued from the manufacturer there will be no charge.

Do you ship international?

Due to rising costs, and lack of payment processing we are no longer shipping internationally except to CANADA for small items. We suggest looking into a licensed exporter or freight forwarder.  

Unfortunately, these terms are not negotiable as the ATF/ITAR mandates our policies. 

If you attempt to place an order internationally, and it requires cancellation for any reason, there will be a cancellation fee according to our cancellation policy. 

If you place an order to CANADA Choose Canadian Shipping. Free Shipping or US Rates do not apply. 

Please understand we ship to CANADA as a courtesy. Shipping rates are very high for us and must be manually processed, with a customs form. We will not provide false information on the customs form for you. 

Shipping to CANADA may be significantly delayed via customs or the carrier. By ordering you waive any right to chargebacks as we are not responsible for non delivery items to these regulated items. 

Alternatively if you have legal residency in the US you may process an order there. 

Please keep in mind if our Credit Card Payment processor labels an order as potentially fraudulent it may significantly delay your order until we can verify the authenticity of the order. Shipping lead times do not start until the order begins. 

How fast do you ship/When will my order ship? We want to get your order out to you ASAP as well. Most orders shipping within 1 to 3 business days. Requesting status updates prior to the 4th business days, restricts our efficiency and prevents prompt order shipment. Please try to refrain until the forth business days from requesting a status update. While we do not guarantee a specific handling time, we do try our best, however peak season, or current events may change this.  

On occasions we ship on Saturdays depending on demand. However, it is not a regularly shipping day. Nor are Federal Holidays. 

Shipping Terms:  We work hard to adequality package your items,  Unfortunately, we cannot be responsible for packages delayed,  damaged or missing in transit. if you would like to add insurance to your items, over $100 we would suggest contacting us for a quote. Items that are, delayed, lost or damaged in transit may be replaced, issued store credit, or refunded at our sole discretion. We reserve the right to issue no credit if buyer has not purchased insurance. Please contact the carrier directly, using your tracking numbers for inquiries. We do see the same tracking that you do, and we can rarely intervene in any other manner. 

Expedited shipping: We will work hard to expedite your items for you. Cut off time for expedites is around 1pm. Some times we can accommodate a later cut off time.  Expedited shipping fees, are not refundable. We are not responsible if items are delayed during transit. 

Priority Shipping: Priority Shipping is a form of expediting.  It allows you to request a specific form of shipping, such as UPS Ground, Or Priority Mail if you have a preference, and moves your shipment to the top of the queue. It is not a guaranteed service and is therefore not refundable.

Free Shipping: Is dealers choice for shipping. We may use our preferred method. We do not use final destination economy options. Most Free Shipping orders are UPS Ground, USPS Priority, and USPS Ground Advantage for smaller items. 

We work hard to work with our buyers to provide satisfactory resolution. To protect the company, and reputable customers: Any resolution for lost or missing items is at our Sole Discretion. 

Absolutely no "cash" or original payment refunds will be issued before an item is determined to be lost. If a buyer has not purchased insurance on their package the liability is solely on the buyer. Credits for items lost or damaged in transit will be in the form of store credit and issued only after a designation from the carrier that an item is lost, and cannot be redirected to the customer. or 45 calendar days.  If the item is found to be delivered, after credit is issued, the item must be returned to us, or we may rescind the credit issued and reserve the right to attempt to collect damaged against Pete's Pillars. 

Do you have a LE, Military, Veteran, First Responder, Healthcare Discounts or Promo Codes? 
We try to keep pricing as low as possible for everyone, and sell at MAP on almost all our items,. We do not have any additional discounts available at this time. We suggest signing up for our email newsletter for latest pricing promotions, and new releases. For our higher end chassis and products, we occasionally have specials on items depending on inventory available. 


Product Details

How Long are your pillars?
Our standard pillars are 1.5" length, and our SlimLine pillars are 1.25 in length. All of our pillar require installations and final fitting to the actual stock they will be installed in. They will need to be shortened. We do this to account for variations in tolerances, and to allow for the different rifle variations.

Do you offer instructions with your pillar kits?
We do not. We have brief instruction in our description on the web page. We suggest the excellent sources on YouTube, forums/social media platforms for write up and guides on installation. We are here to offer advice and support however and the best advice we can give you, it prep work is key, and to take your time! Our Volquartsen Products, and our Green Mountain Barrels both have online instructions available from the Manufacturer website. We do recommend this article for a great write up on pillar bedding : www.6mmbr.com/pillarbedding.html

Midwest Long Range did an exceptional job on this video and install using ordinary shop tools. 

What Outer Diameter are your pillars?
Our Standard pillars are 1/2" in diameter. Our Slimline's are 7/16 in diameter. We do not suggest going much thinner as the wall becomes quite weak. 

What size drill bit do you recommend? 

We recommend a 1/2 Forstner, for our Standard Pillars, and a 7/16 forstner for our Slimline's. You can also use an oversized tap to create a mechanical lock if you desire. 

What Inner Diameter are your pillars?
Our Standard Pillars and SlimLine Pillars will fit up to a 1/4" action screw with our large bore pillars fitting up to 5/16 action screw.

It doesn't look like there's enough wood in my Mossberg Patriot, or CZ 457/455 AT-ONE or Boyds Stock (or other) what do I do?
When you pillar bed as long as the majority (about 55% or more) of the pillar is enclosed, the pillar will be secure when properly installed ( Think of (o) or a C). The aluminum wall or the pillar becomes the new support and the wood is no longer relevant. If you prefer, when you pillar bed you can build an epoxy wall and full surround the pillar. See pic below. Alternatively you can purchase our SlimLine 7/16'' pillars.

                                                                                                          Warranty

What is your Warranty/Guarantee Policy?
Our warranty is item specific. We are quite proud of our products and the quality standards that we have worked to establish. We will to protect the brand, and to protect our customer. 

Our warranty depends on the product brand. The brands we are Authorized Dealers we will follow the Manufacturers warranty policies and practices.

Our Brands and Pillars we will warranty on a case by case basis, depending on the issue. Once our parts have been installed, or modified we do not offer refunds, and are only at our discretion. 

Any DEVCON product, will not be offered any guarantee or warranty as these are highly sensitive to environment and the application process. 

Communications

How can I contact Pete's Pillars? 
You can contact us via the Form Entry on our Contact Web page, Facebook Messenger in the corner, or emailing us at orders@petespillars.com.  Please give us 72 Hours to respond. Sometimes we do miss emails or messages though, so you can feel free to contact us again after the initial time has passed. It is never our intent to ignore any communications. 

What are your hours of operation?
We hold office hours between 10am and 4pm EST. Sometimes these do change as things come up. Emails we try to respond more frequently but we do need sleep and will get back with you as soon as we can. At times we limit phone support to focus on fulfilment. If you call in, be sure to leave a Voicemail along with a brief summary and we will call you back. 

Can I pickup my order? 
We do pickups on a case by case basis for orders over $500 with a signed Pick Up receipt. Contact us to schedule a pickup. We may decline this option at any point. 

What is your Cancellation Policy. 
We have all bought something before and needed to cancel. Usually this is not a problem up until our card processor has settled our transactions. We do work hard to ship fast, so we will make every attempt to cancel with no charges incurred. Once an item ships the item cannot be cancelled and it becomes a return which may have shipping charges or value deductions.  The best course of action is to keep the item in good like new condition so it can be sent back.  We reserve to issue store credit for any cancellation. 

Items that are cancelled will incur a 5٪ to 25% charge depending on the item. 
If the  order is cancelled for our direct mistake prior to our card processor settling, such as an inventory or pricing error there will be no charge. 

If the order is kept open, it then cancelled past card processor settlement, the cancellation will be considered as a "pre-order" or backorder, and incur a processing charge, and our pre order policy will apply. 

Shipping charges, are not refundable, please ensure your orders billing and shipping address is the same. Otherwise, your order may get flagged by our credit card processor for fraud. In such case we do not always see your order, so for the most expedient process, please be sure your address is matching. 

Returns

What is your Return/Refund policy. 
Our return policy is pretty straight forward and simple once you break it down: If its our fault and our mistake we will own it and take care of it. 
If its yours, we ask the same. Returns are limited to 30 days. In most cases, buyer will be required to pay return shipping. 

Returns must be approved and tracking sent to orders@petespillars.com,  ship adequately packaged, insured and shipped with tracking. While we do our best to work with customers. We cannot be responsible for packages damaged or missing in transit. We reserve the right to refuse any returns for any reason. 

We require USPS or UPS for returns. With inbound FedEx we have experienced many service interruption's as such we reserve the right to refuse any FedEx returns or shipments or charge up to a 45$ fee for FedEx returns. 

Return Address:

65 W State Road, 
Unit D
Newaygo MI 49337

We cannot be responsible for lost return shipments, mis-sent or missed delivered returns. We are unable to pick up items from local hubs. If these items are returned please check the address and resend. Returns sent postage due will be deducted from the refund amount or refused.

Example: We sent a damaged item or the wrong item. We will replace the item as we see appropriate. This will require
the incorrect item be sent back, it is at our sole discretion whether we cover shipping or require the buyer to.  
We also may have  the manufacturer send out missing pieces
Example : You ordered a part and no longer want it. We ask you cover the shipping back to us. Buyer is required to pay for shipping.
Example: Item you purchase has the wrong component as part of a kit. Manufacturer sends the part to you directly. We consider this resolved, and for anything additional we would ask you to cover the shipping. Buyer is required to pay for return shipping.
Example: Item you purchase has the wrong component, as part of the kit, you want a brand new kit instead of the missing part sent, we ask you pay shipping. Buyer pays shipping. 
Example: you want the manufacturer to inspect a potentially defective item. We ask you pay shipping. Buyer pays shipping. If we find a defect, at our discretion we may reimburse shipping, and cover the return shipping to the buyer. 

We do not offer refunds without a return and no refunds will be issued outside the policy for any reason. We may at our discretion offer site credit instead of credit original payment method. 

Items that have a different return policy:
Firearms - Sales Final
Ammo - Sales Final
Devcon - Sales Final
Magazines-  50%
Barrels - 50%

We know sometimes things happen and the truth is returns are expensive and time consuming for both parties.  This is why we work so hard on providing accurate listings and quality products from top brands.

If an item was shipped via Free Shipping or Priority/Expedited and it is returned we may deduct shipping from the return. Expedited orders and shipping charges are not refundable.  Returned barrels may have have up to a 50% return. Returned magazines will have a 50% charge. We may waive this charge if an additional order is placed. If all orders are returned we may deduct charges from the total amount returned for shipping expenses

For any defects we recommend reaching out directly to the manufacturer for warranty. Outside of our return policy all barrels will be subject to the manufacturers warranty.

Our manufacturers may have policies that supersede ours, which case you may need to coordinate with the manufacturer.

Any DEVCON product, will not be offered any guarantee or warranty as these are highly sensitive to environment and the application process. 

We reserve the right to refuse any return for any reason.


My order says its Pending for Review, but my Card has been charged? 

We actually haven't charged your payment method, but are holding for review. This simply means our Credit Card Payment processor labels an order as potentially fraudulent. Please keep in mind if our Credit Card Payment processor labels an order as potentially fraudulent it may significantly delay your order until we can verify the authenticity of the order. Shipping lead time does not start until the order begins. 



​Customers and/or Users must be at least 18 years of age to purchase any item from PETES PILLARS LLC .  Customers and/or Users must be of legal age to own any items ordered. Customers and/or Users must be at least 21 years of age if purchasing a handgun or ATF-defined “OTHER” firearm (including, but not limited to, frames, pistol-grip shotguns, and stripped receivers) OR ammunition or ammunition components for use in handguns. PETES PILLARS LLC may request a copy of your state identification, law enforcement credentials, or a firearm owner identification card (such as a FOID or FID) before shipping your order. Customers and/or Users are responsible for checking all local laws before ordering or using any item from PETES PILLARS LLC Customers and/or Users are responsible for complying with all firearms laws in their area. Customers and/or users agree that if they purchase a firearm or item and do not have proper credentials to own it in their state or if the item is not state complaint they will cover all return shipping cost and return restocking fees. Customers and/or Users are to notify us immediately should you have any concerns about the legality of any product you have ordered. Any customer making a purchase through us agrees to follow all manufacturer safety instructions and to only use the product(s) in a safe manner in an approved area for a legal purpose. Customers and/or Users assume all responsibility for the legality of a specific item when you purchase it. Customers and/or Users must provide a valid contact phone number with any order placed. PETES PILLARS LLC may contact you at the provided phone number before processing any order. Customers and/or Users are responsible for payment for all orders placed through this online system. If you are not sure if you want something, please do not order it. When making a purchase from PETES PILLARS LLC Customers and/or Users agree they are not prohibited by Federal or State law, or local ordinance, from receiving firearms or ammunition, or ammunition components, of any kind. Customers and/or Users agree they are the actual transferee/buyer of the firearm(s) being purchased. Customers and/or Users agree they are not a fugitive from justice. Customers and/or Users agree they are not an alien illegally in the United States. Customers and/or Users agree they have never renounced United States citizenship. Customers and/or Users agree they are not currently on Federal NICS or State agency DELAY/DENIED status regarding your most recent attempt to purchase a firearm. Customers and/or Users agree they have not been convicted in any court of a felony, or any other crime, for which the judge could have imprisoned you for more than one year. Customers and/or Users agree they are not under indictment for a felony, or any other crime that a judge could imprison them for. Customers and/or Users agree they have not been convicted in any court of a misdemeanor crime of domestic violence. Customers and/or Users agree they are not subject to a court order restraining you from stalking, harassing, or threatening anyone. Customers and/or Users agree they have not been discharged from the Armed Forces under dishonorable conditions. Customers and/or Users agree they have never been adjudicated mentally defective or have not been committed to a mental institution. Customers and/or Users agree they are not an unlawful user of, or addicted to, marijuana or any depressant, stimulant, narcotic drug, or any other controlled substance. Customers and/or Users understand that cleaning, handling, or discharging firearms, ammunition or ammunition components may cause exposure to lead and they hold PETES PILLARS LLC harmless and assume all responsibility for any lead exposure. Please ask any and all questions before buying.

Never work on a loaded firearm. Always follow safe practices and ensure the fire arm is unloaded before beginning any work.