FREQUENTLY ASKED QUESTIONS

We ship Monday through Friday, excluding postal holidays. Most in-stock orders placed by 3:00 p.m. Eastern on a day we are open ship the same day. That is our typical pace, not a guarantee; peak volume and order verification can occasionally add time. You can find the latest information on our Shipping & Returns page.

If your order has shipped, check the shipping notification for tracking information. If you cannot find the details or the shipment appears delayed, contact us with your order number so we can review it.

Available shipping options appear at checkout. Free shipping uses a service selected by Pete's Pillars. Where offered, Prioritize Shipping moves your order forward in our processing queue; it does not guarantee a specific ship or delivery date.

If you need an air service or have a time-sensitive deadline, contact us before placing the order. We can review available services and costs, but carrier delivery dates and shipping cutoffs cannot be guaranteed.

No. We do not currently accept preorders. We also do not provide estimated restock dates. For an out-of-stock product, use the back-in-stock notification on its product page to request an alert.

Direct international shipping is limited, although certain small items may be eligible for shipment to Canada. For customers outside the United States, our dealer network is the best place to start. Visit Partner With Pete to find current dealers and purchasing links for Canada, the United Kingdom, Europe, and Australia. Availability, import rules, and shipping restrictions vary by destination. For other locations or product-specific questions, contact us before ordering.

Yes. Some magazines and other regulated products cannot be shipped to every destination. Products requiring an FFL transfer can only ship to an eligible FFL dealer. Customers are responsible for checking applicable laws before ordering. Please review the shipping and restricted-items policy or contact us before ordering if you believe an exemption applies.

Some orders are held for payment or fraud screening before fulfillment. A pending authorization may appear on your payment account while the order is reviewed. If we need information to verify your order, we will reach out. Contact us with your order number if you have a question about the status.

For eligible products, return requests must be made within 30 days of delivery. Items must be in their original condition with original packaging unopened. Some products are excluded or have special conditions; review our full Shipping & Returns policy before requesting a return.

Contact us first and include your order number, the item, and the reason for the return. We will review your request and provide instructions if approved. Please do not send an unapproved return or use an old return address from a previous page.

Let us know as soon as you notice the issue. Include your order number, a brief description, and clear photos when appropriate. We will review what happened and work toward the appropriate resolution.

Some returns may be subject to restocking or shipping deductions depending on the item and circumstances. We will explain any applicable charges when reviewing your return request. Shipping upgrades and certain product categories can have additional restrictions. See the complete policy for details.

Contact us as quickly as possible with your order number. We will check whether the order can still be changed or canceled. Once an order ships, it must be handled as a return if it is eligible. Applicable cancellation terms are covered in our Legal terms.

Warranty coverage depends on the manufacturer and product. Manufacturer-brand warranty claims are handled under that manufacturer's warranty terms. For a part made by Pete's Pillars, contact us directly so we can review the issue.

Start with the exact rifle model and generation, stock or chassis model, and the manufacturer part number. Product listings provide the fitment information available to us. If you are still unsure, send us those details before placing your order.

No. Some accessories are designed as direct replacements, while others require fitting or installation work. Please review the individual listing and the manufacturer's guidance before ordering or modifying a part.

For products from our dealer brands, installation guides and warranty instructions are often published by the manufacturer. Follow the documentation for your exact part number. If the correct documentation is difficult to locate, contact us with the product details.

We can help narrow the choices when you provide the rifle, stock, and action screw details. Because aftermarket stocks and previous modifications can vary, final dimensions and installation suitability must be checked against the actual stock.

Please include your rifle's exact model and generation, stock or chassis model, the part number or product link, and a brief description of what you're trying to accomplish. Measurements and clear photos can help with unusual configurations, but we cannot verify every modified or aftermarket combination remotely.

We work with qualified retailers and distributors in the United States and abroad. Visit Partner With Pete for wholesale information and to introduce your business, the customers you serve, and the products you're interested in carrying.

We have dealer relationships serving the United Kingdom, France and the European Union, Canada, and Australia. See the international dealer directory for the current businesses and their purchasing links. Availability and import rules vary by location.

Yes. We're interested in hearing from manufacturers whose products complement our catalog. The manufacturers and vendor brands section explains how to share your company, product range, and proposed relationship.

We work with match directors and event promoters on selected match support, prize-table items, and other promotional opportunities. Tell us about your event and audience through Partner With Pete. Requests are reviewed individually; product or sponsorship support is not guaranteed.

Yes. Competitors, creators, and affiliates with a clear project or promotional idea can learn about our sponsorship and ambassador opportunities. Please include the event or project, timing, intended audience, and the kind of support you have in mind.

Our Media Kit provides Pete's Pillars logos and brand assets for authorized promotional use. Please follow the current usage terms and choose an appropriate format for print, web, or product listings.

Use our contact form or email orders@petespillars.com. For order questions, include the order number. For fitment questions, include the product and rifle or stock details. These details help us give you a useful answer more quickly.

Office hours are generally 10:00 a.m. to 4:00 p.m. Eastern, but availability may change with fulfillment demands. We aim to respond as quickly as possible; please allow up to three business days during busy periods.

We do not offer general walk-in retail service. In limited cases, pickup may be arranged by prior approval for qualifying orders. Please contact us and receive confirmation before traveling to our location.

We aim to keep pricing competitive across our catalog and do not currently offer additional standing discounts for these groups. Occasional promotions and special offers may be announced through our email newsletter.

Yes. Use our Product Suggestion page to tell us what you would like to see in the catalog. If you manufacture a product and are interested in a supplier relationship, start with Partner With Pete instead.