RETURNS & EXCHANGES
We work hard on accurate listings, fast shipping, and quality parts so returns don't need to happen. If something isn't working out, reach out before you ship anything back. Our goal is getting you the right part for your build, and we'll help you find the best path forward.
Return Address
Pete's Pillars, LLC – Returns
136 Wood Ave, #172
Newaygo, MI 49337
Ship only after your return has been approved. Do not use any other address, including older addresses from previous pages or packing materials.
Shipping Requirements
- UPS or USPS only. Returns sent by any other carrier are not accepted.
- Tracking number required. By shipping a return, you agree to email the tracking number to orders@petespillars.com with your order number.
- A receipt photo is not proof of shipment. Only a valid UPS or USPS tracking number is accepted.
- Buyer pays return shipping unless we state otherwise in writing.
Approval is at the sole discretion of Pete's Pillars, and items must be new in their original packaging. Firearms are final sale.
By checking out, you agreed to our Terms & Conditions, including this policy. We reserve the right to refuse any return for any reason. Nothing in this policy limits rights you may have under applicable law.
Approved returns are issued as store credit by default. Absolutely no credits or partial refunds without a return. Shipping charges are non-refundable and restocking fees may apply.
Generally we prefer to not to exchange items, as it can get complicated quickly. However, if there is something you are wanting let us know and we will do our best to help.
Contact us for approval before shipping. Buyer pays return shipping and is responsible for the package until it reaches us. Unapproved, postage-due, or other-carrier returns may be delayed or refused.
The following are final sale and are not eligible for return, exchange, or credit:
- Firearms
- FFL-required items
- Ammunition
- Devcon and other epoxy products
If you order an item you are not legally permitted to own, or one that is not compliant in your state, you are responsible for all return shipping and restocking fees.
Often, the quickest and most direct resolution is to reach out to the manufacturer. Most manufacturers want to hear about any issue with their product and are best equipped to make it right.
Warranty claims for manufacturer-brand products are handled under that manufacturer's warranty terms. Manufacturer policies may supersede ours, in which case you may need to coordinate directly with the manufacturer.
If you want a potentially defective item inspected, the buyer pays shipping. If a defect is confirmed, we may reimburse shipping at our discretion.
For a Pete's Pillars-manufactured product, contact us so we can review the issue. If no defect is found, return shipping will be at the buyers responsibility.
Devcon and other epoxy products carry no guarantee or warranty from Pete's Pillars, as results depend on environment and application.
A chargeback is not a shortcut around this policy. We contest disputes we believe are unwarranted, and we have a strong record of winning them.
If you file a dispute, we will submit your complete order record to the payment provider, including your acceptance of our Terms & Conditions at checkout, this Return & Exchange Policy, payment and address verification, shipment tracking and delivery confirmation, and all communications with you.
While a dispute is open, the order is not eligible for return, exchange, or credit. We may decline future orders from any customer who files a dispute without first contacting us. Disputes are generally a bridge burner.
We reserve the right to pursue all available remedies, including legal action, against fraudulent or bad-faith disputes.