Frequently Asked Questions
Shipping
Q: How fast do you ship?
A: We do everything in our power to ship same (before 12pm EST) or next business days Monday - Friday. Occasionally we will ship on Saturday's however it is not standard practice. During peak times, it may take us 2 business days to ship but those are rare.
Q: What shipping methods do you use?
A: Most of our small lightweight orders go out USPS First Class mail. At our discretion we will ship FREE SHIPPING orders out via a standard service such as: UPS Ground, USPS Priority Mail, FedEx Home/Ground. If you have a particular shipping service you would like us to use, please choose this service during checkout in order to guarantee it goes that method.
Q: Do you ship international?
A: Most of our Pete's Pillars products can be shipped outside of the United States. We do not send Devcon Plastic Steel Epoxy international. Barrels, triggers and direct firearm action/barrel replacement parts cannot be shipped international.
We do have some additional policies in place for International Shipping and we use a flat rate International USPS at 20 USD.
All customs, taxes, searches, duties or custom fees are at the cost/ responisbility of the buyer. However, we havent had an issue with that as of yet.
We can only ship to Select Countries.
Australia
Belgium
Brazil
Canada
Chile
Columbia
Finland
France
Germany
Greece
Iceland
Ireland
Italy
New Zealand
Spain
Sweden
United Kingdom
Unfortunately, these terms are not negotiable as the ATF mandates our policies.
Q: How do I pay for international Orders?
A: Payment will need to be made by PayPal outside of the cart, and only shipped to a verified PayPal Address. You must contact us with your items and send payment seperately outside the cart. Our credit card processor on the web page will not process international orders. We will need the SKU or Item TITLE from you. Take the USD price, add $20.00 and this is the amount that will need to be sent via PayPal. PayPal goods and services is preferred.
Product Details
Q: How Long are your pillars?
A: Our standard pillars are 1.5" length, and our SlimLine pillars are 1.25 in length. All of our pillar require installations and final fitting to the actual stock they will be installed in. They will need to be shortened. We do this to account for variations in tolerances, and to allow for the different rifle variations.
Q: Do you offer instructions with your pillar kits?
A: We do not. We have brief instruction in our description on the web page. We suggest the excellent sources on youtube, forums/social media platforms for write up and guides on installation. We are here to offer advice and support however and the best advice we can give you, it prep work is key, and to take your time! Our Volquartsen Products, and our Green Mountain Barrels both have online instructions available from the Manufacturer website. We do recommend this article for a great write up on pillar bedding : www.6mmbr.com/pillarbedding.html
Q: What Outer Diameter are your pillars?
A: Our Standard pillars are 1/2" in diameter. Our SlimLines are 7/16 in diameter. We do not suggest going much thinner as the wall becomes quite weak.
Q: What Inner Diameter are your pillars?
A: Our Standard Pillars and SlimLine Pillars will fit up to a 1/4" action screw with our large bore pillars fitting up to 5/16 action screw.
Q: It doesnt look like theres enough wood in my Mossberg Patriot, or CZ 457/455 AT-ONE or Boyds Stock (or other) what do I do?
A: When you pillar bed as long as the majority (about 55% or more) of the pillar is enclosed, the pillar will be secure when properly installed ( Think of (o) or a C). The aluminum wall or the pillar becomes the new support and the wood is no longer relevent. If you prefer, when you pillar bed you can build an epoxy wall and full surround the pillar. See pic below. Alternatively you can purchase our SlimLine 7/16'' pillars.
Option 1
Warranty
Q: What is your Warranty/Guarantee Policy?
A: Our warranty is item specific. We are quite proud of our products and the quality standards that we have worked to establish. We will to protect the brand, and to protect our customer.
Our warranty depends on the product brand. The brands we are Authorized Dealers for: Volquartsen, Michael Victor USA, ER Shaw, Warne, DIP Inc and Green Mountain, we will follow the Manufacturers warranty polcies and practices.
Our Brands and Pillars we will warranty on a case by case basis, depending on the issue. Once our parts have been installed, or modified we do not offer refunds, and are only at our discretion.
Any DEVCON product, will not be offered any guarantee or warranty as these are highly sensitive to enviroment and the application process.
Communications
Q: How can I contact Pete's Pillars?
A: You can contact us via the Form Entry on our Contact Web page, Facebook Messenger in the corner, or emailing us at petespillars@gmail.com. We do not currently offer support via the phone, unfortunately. Please give us 72 Hours to respond. Sometimes we do miss emails or messages though, so you can feel free to contact us again after the intial time has passed. It is never our intent to ignore any communications.
Q: What are your hours of operation?
A: We hold office hours between 10am and 4pm EST. Sometimes these do change as things come up. Emails we try to respond 24/7 but we do need sleep and will get back with you as soon as we can.
Q: Can I pickup my order?
A: We do pickups on a case by case basis.
Q: What is your Cancellation Policy.
We have all bought something before an needed to cancel. Usually this is not a problem. We do work hard to ship fast, so we will make every attempt to cancel with no charges incurred. Once an item ships the item cannot be cancelled and it becomes a return which may have shipping charges or value deductions. The best course of action is to keep the item in good like new condition so it can be sent back.
Q: What is your Return/Refund policy.
A: Our return policy is pretty straight forward and simple once you break it down: If its our fault and our mistake we will own it and take care of it.
If its yours, we ask the same.
Example: We sent a damaged item or the wrong item. We will replace the item as we see appropriate.
Example : You ordered a part and no longer want it or it does not fit your specific model.
We ask you cover the shipping back to us.
We know sometimes things happen and the truth is returns are expensive and time consuming for both parties. This is why we work so hard on providing accurate listings.
If an item was shipped via free shipping and it is returned we may deduct this from the return. Expedited orders and shipping charges are not refundable.
Our manufacturers may have policies that supercede ours, which case you may need to cordinate with the manufacturer.
Any DEVCON product, will not be offered any guarantee or warranty as these are highly sensitive to enviroment and the application process.
We do not offer refunds without a return.
Q: What is your Warranty/Guarantee Policy?
A: Our warranty is item specific. We are quite proud of our products and the quality standards that we have worked to establish. We will to protect the brand, and to protect our customer.
Our warranty depends on the product brand. The brands we are Authorized Dealers for: Volquartsen, Michael Victor USA, ER Shaw, Warne, DIP Inc and Green Mountain, we will follow the Manufacturers warranty polcies and practices.
Our Brands and Pillars we will warranty on a case by case basis, depending on the issue. Once our parts have been installed, or modified we do not offer refunds, and are only at our discretion.
Any DEVCON product, will not be offered any guarantee or warranty as these are highly sensitive to enviroment and the application process.
Communications
Q: How can I contact Pete's Pillars?
A: You can contact us via the Form Entry on our Contact Web page, Facebook Messenger in the corner, or emailing us at petespillars@gmail.com. We do not currently offer support via the phone, unfortunately. Please give us 72 Hours to respond. Sometimes we do miss emails or messages though, so you can feel free to contact us again after the intial time has passed. It is never our intent to ignore any communications.
Q: What are your hours of operation?
A: We hold office hours between 10am and 4pm EST. Sometimes these do change as things come up. Emails we try to respond 24/7 but we do need sleep and will get back with you as soon as we can.
Q: Can I pickup my order?
A: We do pickups on a case by case basis.
Q: What is your Cancellation Policy.
We have all bought something before an needed to cancel. Usually this is not a problem. We do work hard to ship fast, so we will make every attempt to cancel with no charges incurred. Once an item ships the item cannot be cancelled and it becomes a return which may have shipping charges or value deductions. The best course of action is to keep the item in good like new condition so it can be sent back.
Q: What is your Return/Refund policy.
A: Our return policy is pretty straight forward and simple once you break it down: If its our fault and our mistake we will own it and take care of it.
If its yours, we ask the same.
Example: We sent a damaged item or the wrong item. We will replace the item as we see appropriate.
Example : You ordered a part and no longer want it or it does not fit your specific model.
We ask you cover the shipping back to us.
We know sometimes things happen and the truth is returns are expensive and time consuming for both parties. This is why we work so hard on providing accurate listings.
If an item was shipped via free shipping and it is returned we may deduct this from the return. Expedited orders and shipping charges are not refundable.
Our manufacturers may have policies that supercede ours, which case you may need to cordinate with the manufacturer.
Any DEVCON product, will not be offered any guarantee or warranty as these are highly sensitive to enviroment and the application process.
We do not offer refunds without a return.